Shipping Policy

Pre-Orders & Production Timeline

All ULLORUM garments are produced in limited quantities and many items are offered as pre-orders.

When you place a pre-order, your item is made specifically for you after the pre-sale window closes. Because of this, shipping timelines begin after production is complete, not at checkout.

Estimated timelines will always be shared on the product page and during the pre-order window. These estimates may shift slightly due to production schedules, material sourcing, or holidays.

 

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Estimated Shipping Timeframes

Once production is complete, orders typically ship within 5–10 business days.

Shipping times after dispatch vary by location:

• United States: 3–7 business days
  
  

• International: 7–21 business days
  
  

Please note that international orders may experience delays due to customs processing, which is outside of our control.

 

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Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.

 

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Order Updates & Tracking

Once your order ships, you will receive a confirmation email with tracking information.

For pre-orders, we will also provide updates via email and social channels as production progresses.

 

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Address Accuracy

Please ensure your shipping address is entered correctly at checkout.

ULLORUM is not responsible for delays or losses caused by incorrect or incomplete addresses.

 

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Lost or Delayed Packages

If your package is delayed, lost, or marked as delivered but not received, please contact the carrier first using your tracking number.

If you need further assistance, reach out to us at saeva.byullorum@gmail.com and we’ll do our best to help.

 

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Final Notes

Because ULLORUM items are produced in limited runs and often made to order, all sales are final unless an item arrives damaged or defective.

Thank you for your patience and for supporting independent, small-batch creation.

 

Returns & Refund Policy

All ULLORUM pieces are produced in limited quantities and many items are offered as pre-orders. Because each item is made specifically for the customer, all sales are final.

 

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No Returns or Exchanges

We do not accept returns or exchanges for:

• Change of mind
  
  

• Sizing issues
  
  

• Preference or fit
  
  

• Delayed shipping due to production timelines
  
  

Please review product descriptions and sizing information carefully before placing your order.

 

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Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at saeva.byullorum@gmail.com with:

• Your order number
  
  

• A description of the issue
  
  

• Clear photos of the damage
  
  

If the issue is confirmed, we will offer:

• A replacement (if available), or
  
  

• A refund at our discretion
  
  

 

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Pre-Order Acknowledgment

By purchasing a pre-order item, you acknowledge that:

• Production timelines may vary
  
  

• Shipping dates are estimates
  
  

• Items are produced in limited runs
  
  

We appreciate your patience and understanding as an independent brand producing small-batch garments.

 

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Final Sale

Due to the nature of limited releases and made-to-order production, all approved sales are final once an order is placed.

TERMS OF SERVICE – ULLORUM

Overview

This website is operated by ULLORUM. Throughout the site, the terms “we,” “us,” and “our” refer to ULLORUM. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service.

 

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Products & Preorders

ULLORUM products are released in limited drops and may be offered as preorders.

By placing a preorder, you acknowledge that:

• Items are not in stock at the time of purchase
  
  

• Production begins after the preorder window closes
  
  

• Estimated shipping timelines are provided but may change due to production, material sourcing, or logistics
  
  

We will always communicate updates if timelines shift.

 

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Pricing & Payment

All prices are listed in USD unless otherwise stated.

Payment is collected at checkout for preorder items.

We reserve the right to:

• Adjust pricing for future drops
  
  

• Limit quantities per customer
  
  

• Cancel orders suspected of fraud or misuse
  
  

 

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Order Changes & Cancellations

Because items are made in limited quantities, orders cannot be changed or canceled once production has begun.

Please review your order carefully before completing checkout.

 

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Shipping

Shipping timelines are estimates and not guaranteed dates.

ULLORUM is not responsible for delays caused by:

• Customs
  
  

• Carrier issues
  
  

• Holidays or international manufacturing schedules
  
  

Shipping details are outlined further in our Shipping Policy.

 

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Returns & Refunds

Due to the limited and made-to-order nature of our products, all sales are final unless an item arrives damaged or defective.

If your item arrives with an issue, please contact us within 7 days of delivery at:

saeva.byullorum@gmail.com

Approved cases will be handled according to our Return & Refund Policy.

 

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Product Variations

Each ULLORUM piece is crafted individually.

Minor variations in color, texture, or finish are normal and do not qualify as defects.

 

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Intellectual Property

All designs, artwork, branding, and content on this site are the property of ULLORUM and may not be copied, reproduced, or distributed without permission.

 

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Limitation of Liability

ULLORUM is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

 

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Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes will take effect immediately upon posting.

 

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Contact Information

For questions about these Terms of Service, please contact:

saeva.byullorum@gmail.com

 

If you need help or have any more questions contact me at my email:

Saeva.byullorum@gmail.com or on instagram @saevastella