Shipping policy
Shipping Policy
Pre-Orders & Production Timeline
All ULLORUM garments are produced in limited quantities and many items are offered as pre-orders.
When you place a pre-order, your item is made specifically for you after the pre-sale window closes. Because of this, shipping timelines begin after production is complete, not at checkout.
Estimated timelines will always be shared on the product page and during the pre-order window. These estimates may shift slightly due to production schedules, material sourcing, or holidays.
Estimated Shipping Timeframes
Once production is complete, orders typically ship within 5–10 business days.
Shipping times after dispatch vary by location:
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United States: 3–7 business days
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International: 7–21 business days
Please note that international orders may experience delays due to customs processing, which is outside of our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.
Order Updates & Tracking
Once your order ships, you will receive a confirmation email with tracking information.
For pre-orders, we will also provide updates via email and social channels as production progresses.
Address Accuracy
Please ensure your shipping address is entered correctly at checkout.
ULLORUM is not responsible for delays or losses caused by incorrect or incomplete addresses.
Lost or Delayed Packages
If your package is delayed, lost, or marked as delivered but not received, please contact the carrier first using your tracking number.
If you need further assistance, reach out to us at saeva.byullorum@gmail.com and we’ll do our best to help.
Final Notes
Because ULLORUM items are produced in limited runs and often made to order, all sales are final unless an item arrives damaged or defective.
Thank you for your patience and for supporting independent, small-batch creation.